🔏 92rr Privacy Policy

1. Who We Are

92rr ("the Platform", "we", "us") is an online casino and sports betting platform serving players in Pakistan and other permitted jurisdictions. The Platform operates at https://92rr.app and provides cricket betting, live casino, slots, Super Bingo, table games, and related services. All PKR transactions are processed via approved Pakistani payment channels including JazzCash, Easypaisa, HBL, UBL, Meezan Bank, and Bank Alfalah.

This Privacy Policy applies to all personal data collected through the 92rr website, account registration process, customer support interactions, and payment transactions.

2. Personal Data We Collect

2.1 Registration Data

When you create a 92rr account, we collect the following information:

• Full name
• Pakistani mobile number (used for OTP verification and JazzCash/Easypaisa linkage)
• Email address
• Date of birth (to verify 18+ age requirement)
• City of residence (e.g., Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad)
• Password (stored in encrypted, hashed form — never in plain text)

2.2 Identity Verification (KYC) Data

To comply with Know Your Customer (KYC) and anti-money laundering (AML) obligations, we may request:

• Copy of CNIC (Computerised National Identity Card) or other government-issued ID
• Proof of address document
• Proof of payment method ownership (e.g., screenshot of JazzCash or Easypaisa account)
• Selfie or video verification where required

2.3 Transaction Data

We record all financial transactions associated with your 92rr account, including deposit amounts, withdrawal requests, payment methods used, transaction reference numbers, timestamps, and PKR balances.

2.4 Gaming Activity Data

We collect data about your use of 92rr services, including bets placed, games played, session durations, wins and losses, and account activity logs.

2.5 Technical & Device Data

We automatically collect certain technical information when you access 92rr, including IP address, browser type and version, device type, operating system, screen resolution, and access timestamps.

2.6 Communications Data

If you contact 92rr support — via live chat, email, or any other channel — we retain records of those communications for quality assurance, training, and dispute resolution purposes.

3. How We Collect Your Data

92rr collects personal data through the following means:

• Direct submission: Information you provide when registering, completing KYC, making deposits or withdrawals, or contacting support.
• Automated collection: Technical and usage data collected automatically via cookies, server logs, and analytics tools when you use the Platform.
• Third-party payment processors: Transaction confirmation data received from JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and other approved payment partners.
• Identity verification providers: Where third-party KYC services are used to verify your identity documentation, relevant verification outcomes are shared with 92rr.

4. How We Use Your Personal Data

92rr uses your personal data for the following purposes:

• To create, manage, and maintain your 92rr account.
• To process PKR deposits and withdrawals via JazzCash, Easypaisa, and banking channels.
• To verify your identity and age in compliance with KYC and AML requirements.
• To provide customer support and resolve account queries.
• To detect, prevent, and investigate fraud, money laundering, and prohibited conduct.
• To personalise your gaming experience and deliver relevant content within the Platform.
• To send account-related communications including transaction confirmations, security alerts, and policy updates.
• To monitor gaming activity in connection with responsible gaming obligations, including identifying potentially problematic patterns.
• To improve Platform performance, fix technical issues, and develop new features.
• To comply with applicable legal and regulatory obligations.

5. Legal Basis for Processing

92rr processes your personal data on the following legal grounds:

• Contractual necessity: Processing required to fulfil our obligations to you as a registered player, including account management, payment processing, and service delivery.
• Legal obligation: Processing required to comply with applicable AML, KYC, and regulatory requirements.
• Legitimate interests: Processing carried out to detect fraud, maintain platform security, and improve service quality, where these interests do not override your data rights.
• Consent: Where we rely on consent for specific processing activities (such as marketing communications), you may withdraw consent at any time by contacting [email protected].

6. Sharing Your Personal Data

92rr does not sell, rent, or trade your personal information. We share data only in the following circumstances:

6.1 Payment Processors

Transaction data is shared with approved payment partners (JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah) solely to process your deposits and withdrawals.

6.2 KYC & Identity Verification Providers

Where third-party identity verification services are used, the minimum necessary data is shared to complete the verification process.

6.3 Game Providers

To facilitate game play, limited session data may be shared with certified third-party game studios and live dealer providers integrated into the 92rr platform.

6.4 Legal & Regulatory Authorities

We will disclose personal data to law enforcement, regulatory authorities, or other competent bodies where we are legally obligated to do so, or where disclosure is necessary to protect the rights, safety, or property of 92rr, our players, or the public.

6.5 Business Transfers

In the event of a merger, acquisition, or sale of assets involving 92rr, player data may be transferred to the successor entity, subject to equivalent privacy protections.

7. Payment Data & Financial Information

92rr takes the security of your financial information very seriously. The following practices apply to payment data:

• Full JazzCash wallet credentials, Easypaisa PINs, and bank account login details are never stored on 92rr servers.
• Deposit transactions are processed via secure, encrypted connections between your payment app and the relevant payment gateway.
• 92rr stores only the information necessary to maintain a transaction record: payment method type, masked identifier (e.g., last four digits of a mobile number), transaction amount, date, and reference number.
• All payment data transmission complies with applicable payment security standards.

8. Cookies & Tracking Technologies

92rr uses cookies and similar technologies to operate and improve the Platform. Types of cookies used include:

• Essential cookies: Required for the Platform to function, including session management and security cookies. These cannot be disabled without affecting Platform functionality.
• Analytics cookies: Used to understand how players interact with the Platform — pages visited, session duration, and error occurrences — to inform improvements.
• Preference cookies: Store your settings and preferences to deliver a consistent experience across sessions.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using core 92rr features but may affect personalisation.

9. Data Retention

92rr retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following:

• Active accounts: Data is retained for the duration of your account and for a period thereafter as required by applicable legal and regulatory obligations.
• Transaction records: Financial transaction records are retained for a minimum of five years in accordance with standard AML record-keeping requirements.
• KYC documentation: Identity verification documents are retained for the period mandated by applicable regulations, typically five years from account closure or the last transaction date.
• Support communications: Customer support records are retained for up to three years for dispute resolution and quality assurance purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised.

10. Data Security

92rr implements technical and organisational security measures appropriate to the risk associated with processing your personal data, including:

• SSL/TLS encryption for all data transmitted between your device and 92rr servers.
• Encrypted storage of passwords using industry-standard hashing algorithms.
• Multi-factor authentication (OTP) for account access.
• Restricted internal access to personal data on a need-to-know basis.
• Regular security assessments and monitoring of systems for vulnerabilities.
• Session timeout and unfamiliar device detection to protect your account.

No data transmission over the internet can be guaranteed to be 100% secure. In the unlikely event of a data breach that affects your rights or freedoms, 92rr will notify affected players in accordance with applicable legal requirements.

11. Your Data Rights

Subject to applicable law, you have the following rights in relation to your personal data held by 92rr:

• Right of access: Request a copy of the personal data we hold about you.
• Right to rectification: Request correction of inaccurate or incomplete personal data.
• Right to erasure: Request deletion of your personal data where it is no longer necessary for the purposes it was collected, subject to our legal retention obligations.
• Right to restriction: Request that we limit our processing of your data in certain circumstances.
• Right to object: Object to processing of your personal data based on legitimate interests.
• Right to withdraw consent: Where processing is based on consent, withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact the 92rr support team via live chat or at [email protected]. We will respond to verified requests within a reasonable timeframe.

12. Children's Privacy

92rr is strictly for adults aged 18 years and over. We do not knowingly collect personal data from individuals under 18. If we become aware that personal data has been collected from a person under 18, we will delete that data promptly and close the associated account. If you believe a minor has registered on 92rr, please contact us immediately at [email protected].

13. International Data Transfers

92rr's primary operations are focused on Pakistani players. Where data processing involves transfers to service providers or infrastructure outside Pakistan, such transfers are made subject to appropriate safeguards to ensure your data receives equivalent protection to that described in this Policy. By using 92rr, you acknowledge that your data may be processed in locations outside your country of residence.

14. Responsible Gaming & Data Use

92rr uses gaming activity data as part of its responsible gaming programme. This includes monitoring for patterns that may indicate problematic gaming behaviour and, where relevant, proactively reaching out to players or applying account-level interventions such as deposit limit prompts.

This processing is carried out in the genuine interest of player welfare. Data used for responsible gaming monitoring is handled with the same security standards as all other personal data and is not shared beyond what is necessary for this purpose.

15. Changes to This Privacy Policy

92rr may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. Material updates will be communicated to registered players via the email address associated with their account or via a prominent notice on the Platform. The "Last updated" date at the top of this Policy reflects when the most recent changes were made. Continued use of 92rr following notification of changes constitutes your acceptance of the revised Policy.

16. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact the 92rr team:

• Live Chat: Available 24/7 via the Platform.
• Email: [email protected]

Please include your registered mobile number or account email when contacting us regarding a data request, so we can verify your identity and process your query promptly.